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Simulated workplace
Scenario · Community Engagement and Liaison

Respond to community concerns raised by Elders about night patrols

You are a Police Liaison Officer working with the Aboriginal Community Liaison Officer.

Intermediate3 to 4 hours7 tasks
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The situation

What has happened

At a yarning circle at the Wurundjeri Way Aboriginal Community Hub, Elders raised concerns that night patrols have been stopping and questioning young people near the hub in a way that feels targeted. The concern has been recorded in the Community Engagement Register and referred to the Operations Inspector. The Aboriginal Community Liaison Officer has asked you to work with her on a considered response. There are four relevant incident records from the past month, all recorded as public order matters near the hub, and the night shift has not received any cultural protocol briefing this year. The hub coordinator has agreed to meet.

Your brief. Develop a liaison plan that responds respectfully to the Elders' concerns, reviews the relevant incident records, prepares cultural protocol advice for the night shift, and sets a way to report back to the community with agreed follow-ups.
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Tasks

Deliverables

  • Summary of the incident records and engagement record
  • Meeting preparation notes and record of the meeting
  • Cultural protocol briefing for the night shift
  • Liaison plan with actions, owners and dates
  • Community Engagement Register record for the report back

Documents to use

Systems to use

Community Engagement Register

The record of every planned and delivered engagement activity, its partners, attendance, issues raised and follow-ups.

Incident and Occurrence Log

The district record of every reported incident, occurrence and complaint, from first report through investigation to closure.

For trainers and assessors

Units of competency

Current on training.gov.au for the Police Training Package as at 10 September 2026.

POLAUX023Liaise with a culturally specific community
POLAUX030Support police engagement with members of a culturally specific community
POLGEN028Facilitate community and stakeholder engagement for policing purposes
POLGEN020Communicate within a policing environment
POLGEN040Demonstrate professional policing practice

Qualifications

POL31222Certificate III in Police Liaison
POL30125Certificate III in Aboriginal and/or Torres Strait Islander Community Policing
Assessor notes

What to look for

Evidence guide

Look for a response that takes the concern seriously without pre-judging members, uses the records honestly, and keeps the liaison officer central. The briefing should be practical and respectful, not a lecture. The plan must include a report back with a date and named owners, and the complaint handling explanation must reflect the Code of Conduct and the confidentiality of the person raising the concern.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.