Simulated workplaceCAQA Northgate Police Service is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
POLCAQA Northgate PoliceSimulated workplace
Simulated workplace
Scenario · Protective Services and Custody

Manage custody reception and welfare checks on a night shift

You are a Protective Services Officer on custody reception.

Entry2 to 3 hours7 tasks
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The situation

What has happened

It is Friday night at the district headquarters custody facility. One person is already in custody awaiting interview after a lawyer was contacted. During your shift two further people are brought in: a man arrested for assault who is intoxicated and has a cut to his hand, and a 17 year old girl arrested on a warrant who says she takes medication for anxiety. The sergeant is dealing with a disturbance at the front counter and has told you to complete the reception assessments and set the welfare check intervals. You have the Custody Management Procedure, the intake form and the Custody Register.

Your brief. Receive the two new persons into custody, complete a full intake and welfare assessment for each, set the correct welfare check interval, make the required notifications, record checks accurately in the Custody Register and escalate any risk indicator to the sergeant.
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Tasks

Deliverables

  • Two completed Custody Intake and Welfare Assessment Forms
  • Two Custody Register records with six recorded welfare checks
  • Written handover note to the sergeant
  • Short written response on the unresponsive person scenario

Documents to use

Systems to use

Custody and Persons in Care Register

The record of every person received into police custody, their risk assessment, welfare checks, property and release.

Incident and Occurrence Log

The district record of every reported incident, occurrence and complaint, from first report through investigation to closure.

For trainers and assessors

Units of competency

Current on training.gov.au for the Police Training Package as at 10 September 2026.

POLGEN042Manage persons in care or custody
POLAUX016Apply protective service methods
POLAUX017Escort persons in a protective service environment
POLGEN041Operate safely within a policing environment
POLAUX024Maintain operational safety in a policing environment

Qualifications

POL41225Certificate IV in Protective Services
Assessor notes

What to look for

Evidence guide

Look for every intake question answered, the fifteen minute interval selected for both persons, the independent person and medical referral recorded with times, and welfare checks that are physical observations recorded at the time. The handover note must escalate rather than minimise risk. The unresponsive person response must follow the procedure: assistance, call for help, notify the sergeant, record.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.